New Owner Guide
The first thing you’ll want to do is flip through your Property Owner Guide. It has answers to questions you probably didn’t even know you had! You should have been given a physical copy by your real estate agent at closing, but you can also find an online, searchable copy online here.
Here are some of the frequently asked questions that we get from many new property owners.
How do I get in and out of Innsbrook?
Car stickers – You need a car sticker to access Innsbrook. Download the form and return it via email to email@example.com, regular mail at #1 Aspen Circle, Innsbrook, MO 63390 or in-person to the Owner Information Office at Charrette Creek Commons to receive your car stickers. When the payment and form are processed, your requested stickers will be mailed to you. New and replacement stickers can be picked up at any time during the year at the Owner Information Office located at Charrette Creek Commons.
You will also need stickers for any boats or recreational vehicles you have at Innsbrook. These do not need to be replaced each year and can be left on as long as they’re legible.
*If you are a new owner, your agent will give you your stickers after closing. If you worked with a non-Innsbrook real estate agent, you will need to bring your Settlement Statement to the Owner Information Office at Charrette Creek Commons to get your stickers.
The only manned gates or entrances to Innsbrook are the Main Gate on the east side of Highway F and the West Gate on the – well, west side of Highway F. There, security will open the gates when they see your car sticker. Other entrances include the following unmanned gates:
Linden Entrance, Schuetzenground Road (western border of Innsbrook)
Konstanz Entrance, Stracks Church Road (east of Alpine Lake)
Aspen/Property Management Entrance, Highway F, south of West Gate
These stickers will never expire and will only be deactivated if you sell your Innsbrook property or if they are misused.
Questions? 636.928.3366 x9180.
How do I set up my utilities?
When we get your paperwork after you close on your property, your water and alarm system will be activated, since those services go through Innsbrook. To set up your phone/internet and turn on your electricity, you’ll need to call CenturyLink and Cuivre River, respectively. Contact information:
Innsbrook Cable, Water, Sewer – Duke Haydon – x9167
Telephone/Internet – CenturyLink – 1.800.366.8201
Electric – Cuivre River – 1.800.392.3709
Alarm System – Security – x9400
Where can I dock my boat?
You can keep your boat at your place if you have a private dock. Otherwise, there are marinas located on Lake Aspen, but you will need to secure a boat slip. The current wait for a boat slip is approximately 8-10 years. Get your name on the waiting list by contacting Rick Schmitt at 636.928.3366 x9163.
What do I do with my boat when I have to remove it from the marina?
You can keep your boat on your property or store it with Innsbrook at the Property Management Building, for a fee. Call 636. 928.3366 x9163.
Do I get mail out here?
Property owners who live full-time in permanent residences can get mail at Innsbrook by contacting the Wright City Post Office. Chalet or other part-time owners who are not here year-round cannot get mail at Innsbrook (you can only have one address, which will be your full-time residence).
What is the difference between the Services and Property Management departments?
The Property Management department oversees the maintenance and repair of common areas at Innsbrook – the lakes and marinas (not private docks), the roads (not driveways, just IBK roads). Property Management is located near the Aspen Entrance on Aspen Woods Dr.
The Services department is who you’ll want to see if you want something repaired or improved on your Innsbrook lot or in your chalet, condo, cottage or home. The Services Building is located in the small brown building behind the real estate/sales office on Aspen Way Dr. Visit our website to see a list of services offered.
What do I need to do if I want to do improvements or additions to my chalet?
In most cases, you will need a building permit to construct or change anything about your Innsbrook property. This can be obtained in the office of Rick Schmitt at the Property Management Building. You can reach him at 636.928.3366 x9163. For more information, see the Architectural Guidelines for Homes and Chalets in the Rules & Regulations section of on our website.
What do I need to do when I leave my chalet for the winter or week?
Winterize (October 1 – May 1) – You can winterize your chalet yourself or ask the Services department to do it for you. Find out more about the process on pages 14-15 of the Property Owner Guide.
Warm Weather Preparation (May 1 to October 1) – There are also steps you need to take during the summer. You can find those on page 14 of the Property Owner Guide.
How do I get a copy of the Innsbrook phonebook/directory?
If you are a new owner, you can go see Karen in the Owner Information Office at Charrette Creek Commons and request a copy. Any year after that, the following rule applies: In order to get a copy of the phonebook, you must opt to have your contact information included in the phonebook. Then when the book is printed, you may pick it up from the Charrette Creek Commons. The phone book is published every March. Call ext. 9180 for more information.
How can I stay in-the-know about everything going on at Innsbrook?
We publish a weekly newsletter called The Village Views (you may hear it called the “weekend flyer” by some long-time property owners) that contains upcoming events, news and notices, nature information, hours of operation, contact information, and everything you need to know during your upcoming weekend or week at Innsbrook. Pick up a copy at the Main Gate, Linden Entrance and the West Gate Entrance. They are also available at the Clubhouse, Charrette Creek Commons, Aspen Center and Real Estate office. In addition, you can sign up to receive the newsletter via email.
Download the Innsbrook App!
You can now take Innsbrook with you wherever you go with our new app! Features of the app include: View Upcoming Events, See Photos and Get Community Updates, Make Reservations at the Clubhouse Bar & Grille, View Golf and Real Estate Information, Submit Customer Feedback ... and more!
How do I find my way around this place, and find the milestones I hear other people talking about?
You will certainly want to pick up one of our development maps. Maps are available at Charrette Creek Commons, Main Gate, Real Estate Sales Office or Aspen Center. The map shows all the streets, lots and lakes, hiking trails and trailheads, beach areas, gates/entrances, horse trails, marinas, trash and recycling depots, sports courts, mail kiosks, as well as:
- Aspen Center
- Community Garden
- Country Market
- Dog Park
- Golf Course
- Historic Log Cabin
- Property Management Building
- Real Estate/Construction/Services
- Skating Pond
- Village Hall
You can also look at an online version of the map on our website.
Innsbrook Owners Association vs. Innsbrook Corporation vs. Village of Innsbrook
Innsbrook is many things to many people. The following definitions/clarifications will help you understand the different entities as you hear and learn about different parts of Innsbrook.
Innsbrook Owners Association:
Funded by the annual property owner assessment; pays for owner events and activities that are free throughout the summer including the Memorial Day/Anniversary party and Summer Breeze concerts; as well as the maintenance of roads, lakes, beaches and common areas; newsletters; and security. Innsbrook Owners Association is managed by the founding development company, the Innsbrook Corporation.
Innsbrook Corporation is the founding development company. Today it continues to represent buyers and sellers of real estate and is the builder for Innsbrook’s custom homes and chalets. It manages the business of the Aspen Center (including weddings, corporate outings, dining events, family reunions, vacations etc.); Clubhouse and Restaurant; Golf Course; Services Department; and other ancillary departments and divisions necessary for day-to-day operations including governance of the Innsbrook Owners Association.
The Village of Innsbrook:
Innsbrook was incorporated as a government entity and municipal village in 1998. The Village consists of residents both within and adjacent to Innsbrook Resort. The village includes elected officials who provide government services such as ordinances, planning & zoning and comprehensive planning for our community.
Dial 636.745.3000 or 636.928.3366 + the extension number listed below to discuss any of the following topics.
Accounting (corporation): 9222
Accounting (Owners' Association): 9226
Activities (Property Owner): 9180
Address Changes: 9180
Alarm system: 9400
Architectural Review Board/Architectural guidelines: 9163
Aspen Boutique: 0
Aspen Center events: 0
Assessment forms: 9180
Billing (corporation): 9222
Billing (Owners' Association): 9226
Boat launches: 9163
Boat removal: 9163
Boat slips: 9163
Boat stickers: 9180
Boat type/size permitted: 9163
Building permit: 9163
Cable TV: 9167
Calendar of Events: 9180
Camp Innsbrook: 9180
Car Stickers: 9180
Charrette Creek Commons: 9180
Classified ads in newsletter: 9216
Clubhouse To-Go: 9211
Community Garden: 9180
Construction (chalet/home/cottage): 9166
Country Market: 9333
Dock repair/improvement: 9150
Dog Park: 9163
Electric (Cuivre River): 1.800.392.3709
Electrical work: 9150
Events (Property Owner): 9180
Fireworks Show/Donations: 9180
Fitness Center: 9600
Foxfire Room: 0
Golf cart repair: 9888
Golf course: 9203
Golf lessons: 9203
Guest registration: 9400
Hiking Trails: 9180
Home repairs: 9150
Horse camp: 9300
Innsbrook Institute: 9218
Internet (CenturyLink): 1.800.201.4099
Lost & Found: 9180
Lot Signs: 9180
Nature trails: 9180
Pest Control: 9150
Phonebook (Property Owner): 9180
Phone line (CenturyLink): 1.800.201.4099
Photo Submissions: 9180
Plant pests/damage: 9177
Power outage (Cuivre River): 1.800.392.3709
Pro Shop: 9203
Property maps: 9180
Real Estate: 9199
Roads/maintenance (common roads): 9197
Roof repair: 9150
Security Issues: 9400 (dial 911 in the event of an emergency)
Security monitoring documentation: 9402
Snow removal: 9163
Stickers (car, boat, recreational vehicle): 9180
Summer Breeze concert series: 9180
Tee Times: 9203
Telephone (CenturyLink): 1.800.201.4099
Tennis courts: 0
Trail Rides: 9300
Trees (on common ground): 9163
Trees (on personal property): 9150
Vacation Rentals: 0
Village of Innsbrook (City Hall): 636.745.8844
Village Views: 9216
Water service: 9167
Anything we missed? Start by dialing ext. 9180 and we’ll get you where you need to go.